> For AI agents: the complete documentation index is at [llms.txt](https://saydart.com/llms.txt). A concatenated dump of public pages is at [llms-full.txt](https://saydart.com/llms-full.txt). Markdown versions of pages are available at the same path with a `.md` extension (for example `https://saydart.com/workflows/excel.md`).

Source: https://saydart.com/faq/

# SayDart help and troubleshooting.

Find help for missing audio, failed processing or text that did not appear.

### The microphone is not recording

Allow microphone access in your system settings, select the right device in SayDart and check its input level. For a headset, select its microphone. Try a short recording after changes.

### The shortcut does not start voice input

Check your shortcuts in Settings > Shortcuts. Voice input defaults to Right Alt on Windows and Right Option on Mac; the assistant defaults to Right Alt + Space on Windows and Right Option + Space on Mac. Change any combination that conflicts with another app.

### Recognition worked, but no text appeared

Check that the intended field has focus and accepts typing. If automatic insertion is blocked, paste the result manually or recover a saved result from History.

### The words are not what I meant

Check noise, microphone position and speech language. Add recurring names and terms to your dictionary, and correct names, numbers and mid-sentence changes in the draft.

### Cloud processing or account usage is unavailable

Check the error message, connection, sign-in and remaining allowance. Your account shows usage. If the issue persists, send support your app version and the time it happened.

### A payment or subscription needs attention

Verify orders and subscriptions in your account; a browser redirect does not confirm payment. For incorrect charges or access, send support your order reference and account email, never card details or passwords.

### What are the limits of the SayDart Free plan?

SayDart Free includes the core features, such as voice input, automatic cleanup, voice translation, Dictionary, Snippets and SayDart Assistant, with a modest weekly limit. Your account shows how much you have used. If you run out, wait for next week's limit or upgrade to Pro.

### What is the difference between SayDart Pro and Free?

Free gives you the core features with a modest weekly limit. Pro includes unlimited use of all current features, so there is no weekly limit to track. See the pricing page for current Pro plans.

### Do I need to pay to start using SayDart?

No. Download the app, sign in with an email account and start on the Free plan. No paid subscription is required; upgrade to Pro from your account only if the modest weekly limit is not enough.

### Does the current app have an English interface?

Yes. The app comes in 32 languages, including English, Simplified and Traditional Chinese, Japanese, Korean, German, French and Spanish. It follows your system language, or pick one on the sign-in screen or in Settings > Appearance & app > Display language. Speech recognition languages are set separately.

### Which speech languages can I choose?

Use automatic recognition, or choose up to 4 of 30 recognition languages as preferences. The app loads the available language choices from the service.

### Why did my old voice records disappear?

Voice history keeps 50 records by default, and you can change that limit. Older records may be removed when the limit is reached. History is stored on your computer, not backed up to the cloud.

### Does uninstalling cancel my subscription?

No. Manage and cancel future renewal in your account. Uninstalling the app or signing out does not cancel billing.